Frequently Asked Questions

On this page:

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When Does CourtSA Launch?

CourtSA launched in Probate on 26 November 2018. Civil will follow in February 2020 and Criminal in 2021.

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How and When Can I Register to Use CourtSA? (UPDATED)

Law Firms and Invididuals can register to use CourtSA from 9am on 26 November 2018 when the system goes live for Probate. Instructional guides for registering a Law Firm and Individual account can be found on the CourtSA Resources page.

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Can CourtSA Be Used by Self-Represented Litigants?

Yes, CourtSA can be used by Self-Represented Litigants.

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How Do Law Firm Accounts Work? (NEW)

Each law firm will have one account with one username and one password. There will be no individual users within law firm accounts at this stage. All users are given the email address and password for the account by the person in the firm who has set up the account.

All Authorised users in the firm (lawyers, finance officers, administration officers, paralegals) use this username and password to log in to CourtSA, so they can see and do everything in the account.

All users can:

  • create new forms
  • edit unsubmitted draft applications saved by everyone in the firm
  • lodge
  • pay
  • see a summary of your payments and get your tax invoices
  • see all cases lodged by everyone in the firm
  • perform all actions on lodged cases
  • request case access (take over the conduct of a matter from another firm or litigant in person)
  • search for cases lodged by other firms or litigants in person.

Cases can be drafted by one user, viewed by another and submitted by a third.

If someone is on holidays, or sick, or leaves the firm, all authorised users in the firm have access to all cases and can easily take over conduct of the matter, initiate new matters and make payments.​

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Can More Than One Authorised User Be Logged In and Use the Same Account at Once? (NEW)

Yes, multiple Authorised Users can be logged in at the same time to access CourtSA, lodge applications, make payments and perform actions on cases.

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As a Law Firm, Can I Register a Second Email Address to Receive CourtSA Notifications to an Account Other Than the Email Associated with the P Code? (NEW)

At the moment, it is not possible to register a second email address. In such circumstances we suggest creating email rules in your firm so that notifications which are sent to a particular practitioner can be forwarded automatically to your desired recipients.

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Will Resetting the Password Affect the Work of Other Users of a Firm Account? (NEW)

Yes. If you reset the password while someone else is working in CourtSA, all of their work will potentially be lost. All users of the account should be informed before resetting a password so that their work can be completed or saved. All users should log out after they have finished the task they are working on. Once the password is reset, all users should log in using the new password and continue working as normal. If a user tries to log in to the account using the old password, the account may be locked.​

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My Account is Locked. How Can I Get it Unlocked? (NEW)

Accounts are temporarily locked as a security measure to discourage unauthorised access. For example, accounts are locked after 5 unsuccessful attempts to log in. The security measure requires you to wait 6 hours before you can attempt logging into your account again. You can also reset your password​ after waiting the mandatory 6 hours.

Do I Have to Use CourtSA to Lodge Documents in Probate?

From 26 November 2018, you must use CourtSA to lodge documents in probate.

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Does CourtSA Completely Replace the Need to Lodge Documents at the Probate Registry?

The original Will and original grant (where the application is for a reseal of a grant) will still need to be lodged at the Probate Registry. All other lodgements must be performed on CourtSA.

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Will CourtSA Improve Probate Processing Times?

By March we hope to be back into a routine. It is expected that once the routine is in place, grants will issue (assuming that the application is correct) within a few days of the original Will being lodged at the Probate Registry.

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How Secure is CourtSA?

The integrity of the system and confidentiality of data is paramount. The CAA has put in place industry standard cyber security mechanisms to limit potential abuse of the system.

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Do I Have to Pay to Use CourtSA?

You do not have to pay to use CourtSA. There is a fee for lodging court documents.

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Do I Need a Credit Card to Use CourtSA?

Yes, from 26 November 2018 payment of Probate fees will only be accepted by credit card.

CourtSA accepts VISA and MasterCard but not AMEX.

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Do I Need Special Software to Use CourtSA?

To use CourtSA you will require access to a computer, internet, scanner and in some instances a printer. You can use any modern browser (Internet Explorer, Edge, Chrome, Firefox, Safari). Your browser must allow websites to use JavaScript.

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How Does CourtSA Operate With My Practice Management Software?

CourtSA does not integrate with any Practice Management Systems. However you can access and download documents from CourtSA and store them in your Practice Management System.

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What Do I Do If the Internet is Down and I Can't Access CourtSA?

If you need assistance because CourtSA is down or you have lost connectivity to the internet call the CAA Contact Centre.

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Can I Search for a Case and Download a Grant?

You must be a registered CourtSA user to search for a case.

It will be possible to search CourtSA for a grant (after the grant has been issued) for no fee.

A grant and Will are public documents which have always been accessible to the public upon application and payment of a fee. From 26 November 2018, it will be possible to search CourtSA for a Will (after the grant has been issued) for no fee.

Providing a free searchable system provides any person who needs to act on the grant the ability to verify it against the source of truth. The integrity of the system and confidentiality of data is paramount. The CAA has put in place industry standard cyber security mechanisms to limit potential abuse of the system.​ ​

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What is the Difference Between Searching for a Case and Requesting Access to a Case?

Searching

You must be a registered CourtSA user to search for a case.

​You conduct a search in these circumstances:

  • To find out if a grant has been issued
  • To view the original grant or download a copy
  • To see if there is a caveat in existence
  • To see if there are any cases or applications about a particular deceased person or Will maker

​When you search for a case you will:​

  • see the case number
  • see the name of the case
  • see whether or not a grant has been issued
  • have the ability to view and download the grant (and any attached Will).

You will not be able to:

  • see the case
  • view or download any other documents.​

Requesting Case Access

Requests for case access will be rare in Probate. You will only need to request case access if you are taking over the conduct of a case, or if you need to ask the Court for permission to perform an action on a case.

If you are represented by a lawyer, your lawyer will have access to cases lodged on your behalf, and will perform all case actions and any other case access requests on your behalf. Your lawyer can provide you with copies of any documents from the case that you wish to see.

To perform actions on cases lodged prior to 15 October 2018, a request case access application is required.

You will need to upload a Form 68 or Fo​rm 69​​ (whichever is appropriate) with your request for case access.​​​​​​​​​

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Will I Be Able to Access My Paper Case on CourtSA?

Yes, all of the data in the legacy system will be migrated into CourtSA. However, ​documents on paper files will not automatically be available on CourtSA as they are not available in the legacy system.

From 26 November 2018 all actions relating to all cases, including those lodged prior to 26 November 2018, will be performed using CourtSA.

Migrated cases can also be searched in CourtSA. Or You can also search for migrated cases in CourtSA.

Parties to cases lodged prior to 26 November 2018 will need to make a Request Case Access application in order to perform actions on those cases. ​ ​

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What Resources Are Available to Help Me Use CourtSA?

Resources can be found on the CourtSA Resources page.

For probate specific information, including what the forms look like, go the probate Resources page.

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What Do I Do If I Need Technical Help?

A hotline to assist with technical issues such as password resets will be available for the first four weeks after CourtSA is launched on 26 November 2018. All probate lawyers are encouraged to file at least one application in CourtSA during December 2018 to avail themselves of the extra support offered via the hotline.

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What File Size Can I Upload?

The maximum of each document that can be uploaded is 20MB. The total size of all documents uploaded in this form cannot exceed 200MB.

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What Documents Will CourtSA Accept?

CourtSA will accept standard office application file types such as Adobe PDF and Microsoft Office (Word, Excel).

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​How Is Identity Verified?

Identity is verified in accordance with the Registrar-General's Verification of Identity Requirements. More information can be found here.

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Are Electronic Documents Considered Originals?

The electronic documents are the original documents. In probate the original grant is the electronic version which can be viewed through CourtSA by anyone. You should not need to provide a certified copy. However, if required, you can download and print copies of the grant from CourtSA and have those copies certified by an authorised person, such as a Justice of the Peace or a lawyer. 

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What Are the Requirements for Signing Electronic Documents?

CourtSA does not require an electronic signature. To lodge a form you are required to acknowledge that you have performed certain actions.

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Can I Save a CourtSA Form in Draft Before I Lodge It?

Yes, you can save CourtSA forms in draft before you lodge them.

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Is There Any Vetting for Incorrectly Uploaded Documents or Spelling Errors?

CourtSA will not reject a lodgement for spelling and grammatical errors nor can it automatically determine if the incorrect document has been uploaded.

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Can I Make Amendments to My Application and/or Documents?

Once you have lodged a form you cannot alter the data in CourtSA.

If you have made a mistake in your lodgement you will need to email the Probate Registry as soon as possible to inform them of the mistake.

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How Do I Lodge an Affidavit and Any Necessary Supporting Documents?

Affidavits, Court orders, letters and other documents to support your application should be scanned and uploaded in the 'Other Affidavit or Documents' or 'Document Details' section at the end of the online form.

Alternatively, you can upload them to your new case after you have submitted your application. Go to the 'My Cases' section of CourtSA to find your existing cases.

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​How Do I Amend Assets and Liabilities?

A new system of making additional disclosure and correcting inaccurate disclosure of assets and liabilities both before and after a grant has issued is being designed. It is not available yet. From 26 November 2018, this interim system will apply:

  1. Complete Form 56 ​and any necessary Registrar's certificate (Form 57​).
  2. Email copies (in word format) to CAAPMRegistrarofProbatesCAA@courts.sa.gov.au.
  3. Present originals at the counter at the Higher Courts Registry.
  4. If it appears that any additional fee is payable, that will be done at the counter.
  5. The affidavit will be examined by an examining officer and you will be notified by email when the Registrar's Certificates are ready to be retrieved from CourtSA. You will need to go to 'My Cases' and select the case. The Registrar's Certificates will be available on the 'Documents' tab of the file.
  6. An updated Statement of Assets and Liabilities will be generated by the system and be available through CourtSA in 'My Cases'.
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How Do I Amend a Grant?

  1. Go to 'My Cases' via the portal and select the case.
  2. Under 'Available Actions' click on 'Amend or Revoke Grant'.
  3. Follow the prompts.
  4. Enter the reason for the amendment in the box provided.
  5. Upload (in word format) the proposed new grant.
  6. Upload a scanned affidavit justifying the amendment.

You will receive an email advising you that the grant has been amended and that the amended grant is available through CourtSA.

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How Do I Revoke a Grant?

If the matter is to be contested, and if the grant is a paper grant (issued before 26 November 2018), you will need to issue a citation – see Rule 56 of the Probate Rules. You can do that through CourtSA. Enter a caveat and then proceed with the citation process.

If the matter is not to be contested:

  1. If there is a paper grant, return it to the Registry.
  2. Go to 'My Cases' via the portal and select the case.
  3. Under 'Available Actions' click on 'Amend or Revoke Grant'.
  4. Follow the prompts.
  5. Enter the reason for the revocation in the box provided.
  6. Upload a scanned affidavit justifying the revocation.
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What Do I Do If I Don't Want to Proceed With an Application I Have Made?

If you do not wish to proceed with an application of any type you may discontinue it at any time before the Court has made a Grant or other final order.

  1. To discontinue, go to My Cases in CourtSA.
  2. Select the relevant case.
  3. One of the activities that you can perform is 'Discontinue'. Click on that button, follow the prompts and click on 'Save and Back'.

You will receive an email advising you that a Notice of Discontinuance has been issued by the Court and is available through the portal. That is your record of the discontinuance. If there is another party to the case, you should serve a copy on that party.

For information about how to withdraw a caveat, click here.

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How Do I Remove My Solicitor and Act in Person?

You will need to request access to the case through My Cases in CourtSA.​​

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Where Can I Find More Information About Probate and CourtSA?

You can find more information about Probate and CourtSA here.

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