Supreme Court

Supreme Court
Civil & Probate Registry Registry Service Charter

The Court staff who comprise the Supreme Court Civil and Probate Registry are committed to providing a courteous, accurate and prompt service.

This charter explains what court users can expect when they use the registry.

Customer Service
When providing service at the counter Registry staff will:
·   Deliver a prompt and responsive service to all court users.
·   Listen carefully to identify court user’s needs
·   Give accurate procedural advice.
·   Advise court users about the correct completion of forms/documents.

When answering the telephone staff will:
·   Clearly state our name, workgroup/role and Court.
·   Listen carefully and identify the caller’s needs.
·   Provide a clear and helpful response.
·   Outline a time-frame in which we will attend to your request.
·   Give you the name of the person who will follow up your requests and enquiries.

When in receipt of correspondence or documents mailed by a court user the registry staff will:
· Process your request within five (5) working days.
· When returning documents we will include the contact details of an officer to assist with any further queries you may have.

Confidentiality
Access to court documentation is governed by Sec 131 of the Supreme Court Act 1987.
Registry staff will:
· Apply this section of the Act fairly.
· Maintain and customer confidentiality subject to legislative provisions.

Issuing Court Documentation

When issuing a civil or probate action registry staff will:
·   Issue the action within one (1) working day.
·   Provide a tax receipt for all fees receipted.
·   Where appropriate study your documentation closely to ensure compliance with Court forms and procedures.
·   Advise any party lodging documents of any errors contained therein in a timely manner to minimise delay.
·   When returning documents we will include the contact details of an officer to assist with any queries you may have.
·   Process and forward probate matters to the Registrar of Probates in a timely manner to minimise delay.

Respect all Court Users

Registry staff will:
·   Aim to respect and assist all persons from all cultures.
·   Upon request provide suitable disabled facilities for you to conduct your registry business.
·   Upon request prior to your visit arrange for an interpreter to assist you in the registry or courtroom.

Feedback

Please tell us when:
·   Our staff meet these service standards.
·   Our staff do not meet these service standards
·   You think we can improve an aspect of our service to the public.

Please address all feedback to:
The Manager, Registry Services
Supreme Court Civil & Probate Registry
1 Gouger Street
Adelaide SA 5000

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