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FAQs

How do I know when my hearing is?

When you were charged with an offence, the police should have given you some paperwork and your court hearing will be on that paperwork. At your hearing the matter may be adjourned for another date. If this happens, a sheriff’s officer will give you a piece of paper with the details of your next hearing. [...]

2020-11-10T13:03:03+10:30November 10th, 2020|

How secure is CourtSA?

The integrity of the system and confidentiality of data is paramount. The CAA has put in place industry standard cyber security mechanisms to limit potential abuse of the system.

2019-11-01T13:58:37+10:30September 16th, 2019|

My account is locked. How can I get it unlocked?

Accounts are temporarily locked as a security measure to discourage unauthorised access. For example, accounts are locked after 5 unsuccessful attempts to log in. The security measure requires you to wait 6 hours before you can attempt logging into your account again. You can also reset your password​ after waiting the mandatory 6 hours.

2021-03-10T11:16:09+10:30September 16th, 2019|

Will resetting the password affect the work of other users of a firm account?

Yes. If you reset the password while someone else is working in CourtSA, all of their work will potentially be lost. All users of the account should be informed before resetting a password so that their work can be completed or saved. All users should log out after they have finished the task they are [...]

2019-11-01T14:11:35+10:30September 16th, 2019|

How do law firm accounts work?

Each law firm will have one account with one username and one password. There will be no individual users within law firm accounts at this stage. All users are given the email address and password for the account by the person in the firm who has set up the account. All Authorised users in the [...]

2019-11-01T14:16:19+10:30September 16th, 2019|